News and Events

You are viewing a single post. Go back

TEMPORARY CHANGE TO OPENING HOURS & ACTIVITIES

Posted on 20th March 2020

The welfare of our members and staff is of paramount importance to us and as such we are regularly reviewing and acting upon the guidance outlined by the UK government in relation to the Coronavirus pandemic. Therefore, owing to recent developments regarding the advice for the public to avoid pubs and the need to shield the members of our staff who could be considered as falling into the vulnerable category, we have had to review the activities we can offer and the staffing levels we are able to provide to run the Club.

As such, as of Friday 20/03/2020 we will temporarily reduce the Club opening hours to;

Monday to Friday

Open 06:30 - Close 18:30

Weekend

Open 06:30 - Close 16:00

The bar facilities will be temporarily closed.

We will continue to monitor and review the current situation and take appropriate measures accordingly. It is our intention, that as soon as we are in a position to safely return to normal opening hours we will do so.

We would like to take this opportunity to thank you for your understanding and ongoing support, and to assure you that our aim will be to come out of these unprecedented times ready for the future and even stronger than before.

For the latest up-dates, please refer to our Facebook Page MAC – Michelin Sports and Conference Centre and the News and Events page on our website which can be found at https://stokemac.michelin.co.uk/news.php . We are committed to keeping you informed. As such we will make a communication at least once per week through these channels. As you will appreciate, this is a rapidly changing situation therefore, if the situation changes before this, we will post information sooner. Alternatively email us at mac.stoke@michelin.com and lee.machin@michelin.com or call us on 01782 644504.

Questions

If I can’t use the gym during those hours and I pay by direct debit, what will happen?

Please make us aware by emailing mac.stoke@michelin.com and lee.machin@michelin.com . At your request, we will be able to pause your gym membership subscription. Any future* direct debits due to be taken will be set to £0 and when you are able to use the facility again, we will adjust the direct debit back to the original amount and resume your membership on our system. Alternatively, if you chose to you can cancel the subscription. Please note that if you choose to cancel your subscription, you will still be able to PAYG for those occasions you are able to make it into the gym.

*If you have an impending direct debit payment request that has already been submitted to your bank by the direct debit provider we use, we will be unable to cancel that payment. However, we will be able to arrange a refund upon request after the after that payment has been made.

I PAYG in advance for the month, and I can’t use the gym during those times. What will happen?

Please make us aware by emailing mac.stoke@michelin.com and lee.machin@michelin.com. We will then make a pro-rata refund to you calculated from the day you inform us until the point your pre-payment would have originally expired.

I have booked and paid for a squash/ badminton court and will no longer be able to play due to the temporarily revised opening hours. What will happen?

We can either move the slot and carry it over to another time in the future or we will issue a refund or re-credit your cashless account depending up-on your preference.

I have booked and paid for the Sports Hall and will no longer be able to play. What will happen?

We can either move the slot and carry it over to another time in the future or we will issue a refund or re-credit your cashless account depending up-on your preference.